Shipment processing time
All orders are processed within 24/48 hours. Orders are not shipped or delivered on weekends or holidays.
Estimated Delivery Time
The estimated delivery time due to the COVID-19 additional health safety measures is between 6-7 business days. Please consider any holidays that may affect delivery times.
*Delivery delays can occasionally occur due to COVID-19 issues, our company apologizes for any inconvenience.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24/48 hours. You can track your order anytime on the “Track Your Orders” page of this website.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We are not responsible for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.
Incorrect Shipping Addresses
Please note it is the responsibility of the buyer to make sure that she or he enters the shipping address correctly so make sure that you provide the shipping address and phone number correctly.
If you made an error in your shipping address, please contact us at firstname.lastname@example.org as soon as possible so we can correct it for you. We can no longer change the address if your order is already processing or has been shipped.
We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
You can find our Refund Policy here, it provides detailed information about options and procedures for returning your order.