Frequently asked questions
We offer free standard delivery on all orders.
Shipment processing time
All orders are processed within 24 hours. Orders are not shipped or delivered on weekends or holidays.
Estimated Delivery Time
Once your order is dispatched, depending on area, estimated delivery time is between 3 to 4 business days. Please consider any holidays that might impact delivery times.
* Delivery delays can occasionally occur due COVID-19 issues.
Please note that our warehouses are based in different countries so occasionally we may split your order into multiple shipments.
We are not responsible for any products damaged during the shipping.
If you received your order damaged, please contact the shipment carrier for a claim.
Please note it is the responsibility of the buyer to make sure that she or he enters the shipping address correctly so make sure that you provide the shipping address and phone number correctly.
If you made an error in your shipping address, please contact us at email@example.com within few hours so we can correct it for you. We can no longer change the address if your order is already processing or has been shipped.
We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
If the product is defective or damaged you can return items to us within 14 calendar days of delivery.
Once your product has arrived you need to send a photo to confirm you received it and sent it to this address: firstname.lastname@example.org
Our staff will give you information and send you a refund on your original payment method.
All the details on our refund policy can be found on the Refunds page of our website.
Any product you return must be in the same condition you received it and in the original packaging.
Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).
Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
We accept no responsibility for damage caused to the products by the customer, if the product is damaged by you we cannot refund it.
Yes, if the product is eligible for refund we will refund the shipment.
Cancellations are only accepted for full-priced items, within 2 hours after an order is placed.
Please if you have to cancel your order for any reason reach out to us immediately at email@example.com.
We process orders as quickly as possible so cancellations are time sensitive.