FAQ

If you have any question feel free to contact us

How much is the shipping?

We offer free standard delivery on all orders.

How long does the shipping take?

Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Estimated Delivery Time
Once your order is dispatched, depending on area, estimated delivery time is between 6 to 8 business days. Please consider any holidays that might impact delivery times.
* Delivery delays can occasionally occur due COVID-19 issues.

How can I track my order?
All our packages are tracked so you can track your shipment in any moment. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
 
The tracking number will be active within 24/48 hours. You can track your order anytime on the “Track Your Orders” page of this website.
Why did I receive my products with different packages?

Please note that our warehouses are based in different countries so occasionally we may split your order into multiple shipments.

My package is lost what can I do?
We are not responsible for lost or stolen packages. 
 
If your tracking information confirm that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.
My package is damaged what can I do?

We are not responsible for any products damaged during the shipping.

If you received your order damaged, please contact the shipment carrier for a claim.

I placed an order with the wrong address, what can I do?

Please note it is the responsibility of the buyer to make sure that she or he enters the shipping address correctly so make sure that you provide the shipping address and phone number correctly.

If you made an error in your shipping address, please contact us at info@mylinne.com within few hours so we can correct it for you. We can no longer change the address if your order is already processing or has been shipped.

We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

What methods of payment do you accept?
We accept all major credit/debit cards and PayPal. 
 
All payments will be processed in your currency, you will not be charged any fees.
Do I receive an invoice for my order?

Yes, you can request an invoice for your order

What is your return policy?

If the product is defective or damaged you can return items to us within 14 calendar days of delivery.

Once your product has arrived you need to send a photo to confirm you received it and sent it to this address: refund@mylinne.com

Our staff will give you information and send you a refund on your original payment method.

All the details on our refund policy can be found on the Refunds page of our website.

What are the criteria for a product to be returned?

Any product you return must be in the same condition you received it and in the original packaging.

Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

I broke the product during use, can I return it?

We accept no responsibility for damage caused to the products by the customer, if the product is damaged by you we cannot refund it.

Do you pay the refund shipping?

We don’t provide a return label or pay for returns shipping.

Can I change or cancel my order?

Cancellations are only accepted for full-priced items, within 2 hours after an order is placed.

Please if you have to cancel your order for any reason reach out to us immediately at info@mylinne.com.

We process orders as quickly as possible so cancellations are time sensitive.

Still have a question?

Please contact us for more information.

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