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Frequently Asked Questions
Please read our FAQ before sending us a message. FAQ Page.
How long does the shipping take?
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Delivery estimates
Once your order is dispatched, depending on area, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
* Delivery delays can occasionally occur due COVID-19 issues.
How can I see where my order is at the moment?
All our packages are tracked so you can track your shipment in any moment.
As soon as your order is shipped you will receive a tracking code for your order by email.
From that moment you will be able to track your package going to your personal page and clicking in the Orders section.
NOTE: If a product is not in stock we may decide to ship it directly from the factory.
Why did I receive my products with different packages?
Please note that our warehouses are based in different countries so occasionally we may split your order into multiple shipments.
What is your return policy?
All the details on our refund policy can be found on the Refunds page of our website.